Many of the support takes are points related. One of the ways to reduce this is to allow the players to see their points history (already done in the Web client). This can be added to the profile/settings scene, plus the "Points" complaints window.
Providing an area that explains the points tips for the player outside of the game could also helps.
A Certified SOA Security Specialist creates security extensions for current service-oriented architectures (SOA) with his/her expertise in security practices, patterns, and industry technologies.